Here are some answers to most Frequently Asked Questions, if you still have questions please don’t hesitated to contact us.


  • GDPR Customer Data Portability

    How can I download my content/data from my LibyanSpider Services?

    If you need to access and download data from your Servers or Account Data. We have the following resources for you.


    Downloading your content or other data from any of your Droplets functions the same as any other file transfer operation you might already be familiar with. We have a few community tutorials available that can help you accomplish this in various ways:

    Account Data

    To download your Account Data. Please open a support ticket with the title “GDPR: Requesting Client Account Data”. A compressed file containing all your data will be provided to you in a portable format.

  • What are your Web Hosting content policies?

    To view our current Web Hosting agreement, click Terms of use & Privacy policy.

  • I already have a domain. Can I use it with your Web Hosting?

    Yes, you can use an existing domain name with your Web Hosting account provided it is either in this account or at another registrar. If your domain is in another account with us, you must subscribe to Web Hosting in that account.

  • Where is Register.ly hosting their servers?

    We do host our servers in different data centers, Libya, US and Europe.

  • Can I host adult content?

    No! Under no circumstances does Register.ly allow adult content on our servers, nor do we allow links to adult content. Please read our Terms of use for more information on what kind of content is permitted on our servers.

  • Why does the website say the SSL certificate is ‘Untrusted’?

    The usual cause of this is that the intermediate certificate has not been loaded.

  • What type of validation is required?

    A trust hierarchy demands that entities “vouch” for each other. Companies that issue SSL certificates are in the business of establishing that entities on the web are, in fact, who they claim to be. The potential for criminal activity on the web (in relevance to SSL anyway), is in online ‘hijacking’ of sites or connections to siphon encrypted data. Persons so inclined can easily “copy” web site interfaces and pose as well known vendors, simply to collect these data.

    SSL certificates work to prevent this through ensuring that www.abc.com is, in fact, ABC Co. In the “real world” we use identification procedures like photo ids, telephone calls and papers of incorporation to know with whom we are dealing. If products or services are defective, buyers can seek recourse. In the “online world”, companies wishing to use SSL certificates must prove to the certificate authority that they have the right to present themselves online as ABC Co.

    This is done through a variety of means in different SSL products. For the sake of simplicity, consider the method started and championed by Symantec, as the ‘traditional’ model. The process involves certificate petitioners faxing in their articles of incorporation, and then waiting several days to be granted a certificate to do business online under that name. There is a fair amount of overhead related to this task, as these credentials are examined and reviewed, and full-service products in this arena can cost hundreds of dollars.

    There are newer, lower-cost alternatives in which certificates are issued more quickly. These certificates verify that the certificate holder is the owner of that domain, ensuring customers that domain name “owners” are who they claim to be.

    There are also other validation options, like two-way, real-time telephony. Certificate applicants are required to provide telephone numbers, and certificate authorities call to verify basic information, yet another way to seek recourse in the event of problems.

    So there are essentially two types of validation available, manual and automated.

  • What certificate strength is required?

    Generally there are two strengths of certificate in existence – 40 bit & 128 bit. 256 bit is now also available but requires a combination of the use of specific browsers (currently Firefox) and a specific web server (currently Apache). All RapidSSL.com and GeoTrust certificates support 256 bit encryption.

  • I have changed my server, or moved to a different provider; how do I move the certificate?

    The easiest way is to create a new CSR on the new machine and have the certificate re-issued.

  • How long does it take to issue my Certificate?

    If you need an SSL certificate right away, you have options. If you can wait 3-5 days, you can get certificates from established vendors that use slow traditional validation methods. However, immediate issuance certificates use alternate validation methods.

  • Can I secure multiple sub domains with a single Certificate?

    An SSL certificate is issued to a fully qualified domain name (FQDN). This means that an SSL certificate issued to “secure.RapidSSL.com” cannot be used on different sub domains, such as “www.RapidSSL.com”. To get around this restriction we have available RapidSSL Wildcard Certificates. Wildcard Certificates allow you to secure multiple sub domains on the same domain name, thereby saving you time and money, and of course you do not need to manage multiple certificates on the same server.

    So with a single certificate issued to *.yourdomain.com you could protect:

    • www.name-of-site.com
    • secure.name-of-site.com
    • etc.name-of-site.com
  • Can I register a .ly domain with 2 or 3 characters?

    Update on, December 15, 2011

    The .ly registry NIC.LY has announced that all future registrations of .LY domains that are shorter than 4 characters are only allowed for companies or individuals having a presence in Libya.

    All currently registered domains that are shorter than 4 characters, can be renewed normally. Register.ly advises all clients to renew before the expiry date.

    This is how the update quoted from nic.ly website:

    “Strings shorter than four symbols long are to be registered directly under .ly ONLY through Libya Telecom and Technology in the upcoming period to guarantee that registrants have Local presence.”

  • How do I change the Domain Name Server (DNS) Information listed as authoritative for my .ly domain name?

    In order to change the Domain Name Server Information listed as authoritative for your .ly domain name, please follow the steps:

    • Login into your account http://my.register.ly/clientarea.php
    • Click on Domains >> My Domains
    • Next to the domain you wish to update its DNS click Manage.
    • Click on the Name-Servers tab

    From there you should be able to update your Name-Server

    Please note to use our DNS management you need to keep the default Name-servers, if you changed the Name-Servers to point to your host that means you will have to configure your records through your host.

  • How do I change the Contact Information associated with my .ly domain name?

    To change the Contact Information associated with your .ly domain name, please click here.

    In the body of the message, please indicate the exact Contact Information you would like to change and the new/updated Contact Information.

  • What is a registry?

    A registry is a regional organization or entity that is responsible for assigning domain names and Internet addresses. Each country maintains its own registry through a certain company or organization. In addition, it is the registry’s responsibility to record and update these domain names, as well as the information associated with them, on the root servers.

  • Are there any restrictions regarding what services and/or service providers I can use with a .ly domain name?

    There are some restrictions about which services you can use with your .ly domain name, for more details please read .ly terms http://register.ly/terms/

  • How long is the renewal term for a .ly domain name?

    You can renew your .ly domain name for a period of 1 year at least and you can renew a .ly domain up to 10 years.

  • How much does it cost to register a .ly domain name?

    To view the current pricing information for this ccTLD or others, please click here.

  • Who can register .ly domain

    here are no restrictions on who can register a .ly domain name:

    No residency requirements – anyone can register except for the 2 and 3 letter domain names that require a residency within Libya.

    Individuals as well as organization are able to register

    There is no need to have any specialist technical knowledge to register or maintain a .ly domain name. Our customer support will act as your technical contact and can assist you in managing your registration

    Please contact us if you have further questions.

  • Why do you ask for documentation when I apply for a certificate?

    We recognize that strong validation is essential for the continuing growth of ecommerce. Before issuing a certificate we validate both that the applicant owns, or has legal right to use, the domain name featured in the application and secondly that the applicant is a legitimate and legally accountable entity. To do this, we need to have access to documentation which verifies these two factors

  • What is SSL?

    The SSL (and TLS) protocol is the Web standard for encrypting communications between users and SSL (secure sockets layer) e-commerce sites. Data sent via an SSL connection is protected by encryption, a mechanism that prevents eavesdropping and tampering with any transmitted data. SSL provides businesses and consumers with the confidence that private data sent to a Web site, such as credit card numbers, are kept confidential. Web server certificates (also known as secure server certificates or SSL certificates) are required to initialize an SSL session.

  • Is technical support available from the CA should I need it?

    Installing a SSL certificate can sometimes be tricky – you will need to first generate a CSR and then install your issued certificate. For this reason it is essential that the CA provides sufficient and timely support.

    All CAs provide some level of support, even if it is only email and web based. Most issues can easily be solved using the expansive online resources and knowledge bases provided by the CA. However, should an issue arise, it is highly recommended that there is access to technical support staff, therefore make sure the CA clearly publishes a technical support telephone number. Also, be aware that some CAs charge extra for telephone support.

  • I have accidentally deleted my “private key” what can I do now?

    First check your backups and see if you can re-install the “private key”. If you don’t know how to re-install the key from your backups, contact your systems administrator. Failing that, contact your web server software vendor for technical support. The only alternative course of action available is a re-issuance of the certificate following the re-submitting of a replacement CSR.

  • How long are your SSL certificates valid for?

    RapidSSL certificates are valid for 1 to 5 years.
    FreeSSL certificates are valid for 30 days.

  • How long it takes for a newly registered domain to go live?

    .ly domains takes up to 24 hours and up to 48 hours during the weekend to become active, as it has to be approved manually, in most cases it takes less than 12 hours.

    Top level domains like .com, .net, .org it is instant

  • How long does the .ly registration process take?

    Once you have submitted your registration through www.register.ly, it takes 24-72 hours for the .ly registry to update its information with your new domain name.

  • Who do I contact for additional assistance?

    If you have other questions or need information that is not contained above, click here.

  • Who is the registry for .ly domain names?

    The .ly domain is administered by a company named register.ly and the registry is nic.ly.

  • How can someone find WHOIS and registration information about .ly domain names?

    To perform a WHOIS query on a .ly domain name, please visit register.ly’s home page at http://www.register.ly.

  • Can a .ly domain name be used in the same way that a .com domain name is used?

    The .ly domain is intended for use by the general public, companies or other organizations and can be used in the same way as a .com domain name can be used. You can set up Web Hosting, an email account and/or FirstStepPortal using a .ly domain name.

  • How long is the registration term for a .ly domain name?

    The registration term for a .ly domain name is 1 year at least and you can register a .ly domain up to 10 years.

  • What country does the .ly domain represent?

    The .ly domain represents the country of Libya, and is intended for use by the general public. This domain is administered by a company called Register.ly.

  • Why register a .ly domain

    ly domain names work in exactly the same way as .com. You can register a .ly to:

    – Protect your trademarks, trade names or product name(s).
    – Protect your identity on the internet.
    – Create your own special domain name identity on the internet.
    – Select from the many thousands of special English words ending in the (ly), e.g. social.ly, public.ly, private.ly, to create a valuable and easily remembered internet presence.
    – Receive a redundant DNS Service totally free of charge.

    .ly domains names also:

    – Easy to register and manage.
    – Work in exactly the same way as .com
    – Can be registered by anyone.
    – Fun to own.
    – Come with free DNS hosting.