KB Cat: General Questions

Enabling two-factor authentication on your Client Account

Two-Factor  authentication provides enhanced security for your account and only allows the person who has the authentication token access in addition to your username & password. Setting up two-factor account authentication Once you’ve successfully logged into the Client Area, Manage Your Account —> Edit Account details   Choose “Security Settings” from menu From Security Setting […]

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How do I forward my domain name to another URL?

To forward your domain name to another URL you need to create a URL record in just a few simple steps: 1- Sign in to your account. 2- From the side menu, choose Domains then My Domains 3- Click on Manage next to the domain you wish to forward. 4- From the middle menu, choose […]

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Enable Clientarea login with Two-Factor authentication

Ticking this option will allow you to enable Two-Factor Authentication of your own accord via the client area. Once activated you will need to complete two-factor authentication each time you login. Activate it from Clientarea through  the My Details page, located under the “Security Settings” simply click the Click here to enable button beneath the […]

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Two Factor Authentication

How it works Two-factor authentication adds an additional layer of security by introducing a second step to your login. It takes something you know (i.e.: your password), and adds a second factor, typically something you physically have (such as your phone). Since both are required to log in, in the event an attacker obtains your […]

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Why I can not see my web site yet?

It takes between 24 and 72 hours for ISPs around the world to update their DNS servers with new domain information; there is nothing Libyan Spider Network Web can do to speed up this process. Until your ISP has updated its DNS records from InterNIC, you may not be able to access your Web site […]

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Why doesn’t my page load properly? What file types are supported?

Normal web page file names should end with “.html” or “.htm”. SSI (server-side include) files must end with “.shtml” to be parsed. CGI file names must end in “.cgi” or “.pl” (if they are written in perl).PHP file names must end in “.php” to be parsed. If no filename is specified in a URL, the […]

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What happens if I exceed my bandwidth allocation?

Firstly, very rarely do any of our customers exceed their data transfer allocation. All of our plans offer far more than the average website would ever use; in fact the majority don’t even exceed 1 or 2 GB per month. In the unlikely event of you exceeding your limit, we will not simply suspend or […]

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Why is your bandwidth not “Unlimited”?

There are a few hosting companies quoting “unlimited” or “unmetered” bandwidth allocations. To the average customer this seems to be a very good deal. However if you check the TOS of those companies you will find that they have the right to delete your site without warning or refund should they feel you are using […]

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Can I host adult content?

Sorry, no. Under no circumstances does Libyan Spider Network Web allow adult content on our servers, nor do we allow links to adult content. Please read our Terms of Service for more information on what kind of content is permitted on our servers.    

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Do I get site logs or statistics? If so, how?

Every account comes with raw access logs and website statistics. If you log into your control panel at http://yourdomain.com/cpanel, you can then click on “Raw Access Log” or “Raw Log File” to download your compressed raw logs. You will also find your website statistics in the same menu under various headings, as there are different […]

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